Privacy policy
1. Legal Information for Donati Luxury Tower
Hotel Address: Piazza Santa Elisabetta, 1, Florence, Italy
Company Name: Donati Luxury Tower
Phone / Email: +39 055 268301 / info@albergofirenze.net
Data Protection Contact: info@albergofirenze.net
2. Privacy Policy
This privacy notice applies to our website, online bookings, and online voucher purchases. Any personal information provided will be processed in accordance with appropriate security and confidentiality standards, in compliance with the General Data Protection Regulation 2016/679 (GDPR) and relevant national legislation.
On what legal basis do we collect and process your information?
When making an online booking or purchasing a voucher, we collect and process your information based on our contractual obligation to complete these services.
Any information not strictly necessary for online bookings or voucher purchases will be collected and processed based on your consent. You have the right to provide or withhold consent. For example, you may be added to our mailing list if you agree.
Secure Online Booking
When making an online booking, you will be redirected to the booking engine provided by our partner, Bookassist. All information is securely transmitted and protected from third-party access. Bookassist is PCI DSS certified. You can read Bookassist’s security and privacy policy here: Bookassist Security
Why do we collect information?
Information is collected to facilitate online bookings, voucher purchases, provide optional services with your consent, and improve future user experience.
If you subscribe to our mailing list, your information will be used to keep you informed about news and special offers.
What type of information do we collect?
For completing online bookings, we require all information marked with an asterisk, including your name, address, and phone number.
You have the right to access all data we hold about you.
You have the right to request correction of any personal data.
You have the right to request deletion of your data; note that this may affect our ability to provide certain services.
You have the right to data portability, meaning you can request your data in a structured, commonly used format.
If consent has been given for certain data processing, you can withdraw consent at any time, e.g., unsubscribing from our mailing list.
You have the right to lodge a complaint with the relevant supervisory authority.
How long do we retain your data?
Personal data is retained only as long as necessary for the purposes for which it was collected or legally processed thereafter. Factors determining retention periods include:
The type of personal information provided
The purpose for which it was provided
Operational and service requirements
Data may be retained longer if required by law.
Problems or exercising your rights
You can contact our Data Protection Officer using the contact details above.
If you believe incorrect information has been collected or wish to contest any data, please contact us.
Children’s Privacy and Parental Consent
This website is not designed for, nor intended for, use by anyone under 18. We do not knowingly accept data from users under 18. Any information inadvertently obtained from minors will not be knowingly shared with third parties.
Links to Other Websites
We may provide links to other websites we believe may be useful. We are not responsible for the privacy policies or actions of third parties. Please consult the privacy policies of any third-party websites before providing personal information.
3. Cookie Policy
This policy explains how we use cookies on our website. Cookies are small files stored on your device to improve website functionality and provide a more personalized service.
What are cookies?
Cookies are small text files that store information on your device when visiting a website. They help websites recognize your device, remember preferences, and facilitate navigation.
Types of cookies we may use
Strictly necessary cookies: Essential for website operation.
Performance cookies: Collect anonymous information on website usage.
Functional cookies: Remember user choices (e.g., name, language).
Advertising cookies: Used to deliver relevant ads based on browsing behavior.
Third-party cookies
We may use third-party cookies such as Google Analytics, Google Remarketing, Google Adwords, Facebook, Twitter, YouTube, and Vimeo for analytics, marketing, and social media functionalities.
Withdrawal of consent
You can control or delete cookies via your browser settings (see aboutcookies.org).
Disabling cookies may limit website functionality, including completing online bookings.
Your Right to Privacy
We respect your privacy. Any personal information provided will be processed securely and in compliance with GDPR and national legislation.
For access, correction, or deletion of personal data, please contact us (see our Data Protection contact above).
Policy Updates
We reserve the right to update this policy at any time and post changes without specific notice to website users.